1. Order Tracking ID

After your order is confirmed and dispatched, you may receive:

• •Order confirmation SMS
• •Shipping update message
• •Courier tracking details
• •Email notification

Use your tracking ID to check delivery progress.

2. Contact Customer Support

If you have not received tracking information, our support team is here to help. Please provide:

• •Order Number / Order ID
• •Full Name
• •Registered Phone Number
• •Product Name (optional)

Our team will update you regarding your shipment status.

Order Status Meanings

• •Order Confirmed — your order has been received successfully and is under verification
• •Processing — your electronics product is being prepared, packed, and verified for dispatch
• •Shipped / Dispatched — your order has been handed over to the courier service for delivery
• •Out for Delivery — your package is on the way and may arrive soon
• •Delivered — your order has been successfully delivered
• •Delayed — delivery may be delayed due to weather, courier issues, public holidays, strikes, or remote location challenges

Estimated Delivery Time

• •Kathmandu Valley: 1–3 business days
• •Major Cities of Nepal: 2–5 business days
• •Remote Areas: 3–7 business days

Delivery time may vary during festivals, holidays, courier delays, or high order volume.

Why Is My Order Delayed?

Sometimes delivery delays may happen due to:

• •Courier service delays
• •Incorrect shipping address
• •Phone unreachable
• •Weather conditions
• •Public holidays
• •High seasonal order demand

We always try our best to ensure timely delivery across Nepal.

Important Notes

Please ensure:

• •Correct phone number provided
• •Accurate delivery address
• •Receiver available during delivery

For smooth delivery of electronic items and technical products, customers are advised to remain reachable after dispatch.