1. Technical Support We Provide

We offer technical support for products purchased directly from Egrow Smart. Support may include:

• •Basic product guidance
• •Product usage instructions
• •Wiring assistance for supported products
• •Arduino & IoT setup guidance
• •Smart home device setup help
• •CCTV installation basic assistance
• •Product troubleshooting support
• •Compatibility guidance before purchase

We support products such as Arduino Boards, ESP32 & IoT Modules, Sensors & Electronic Modules, Smart Home Devices, Relays & Automation Components, CCTV Cameras & Accessories, Robotics Kits, and DIY Electronics Components. Support availability may vary depending on the product type and complexity.

2. Support Channels

Customers can contact us through:

• •Phone Support
• •WhatsApp Support
• •Email Support
• •Website Contact Form
• •Social Media Messaging

We recommend WhatsApp or email for faster technical assistance and troubleshooting.

3. Technical Support Hours

Our technical support team is available during business hours: Sunday – Friday, 9:00 AM – 6:00 PM (Nepal Time).

• •Public holidays
• •Festivals
• •High customer demand
• •Technical maintenance periods

Support response times may be delayed during the periods above. We appreciate your patience.

4. Before Requesting Support

To help us assist you faster, please prepare:

• •Order ID / Invoice Number
• •Product Name
• •Clear issue description
• •Photos or videos of setup
• •Wiring diagram (if applicable)
• •Error message or symptoms

For programming or IoT-related issues, sharing screenshots can speed up troubleshooting.

5. Support Limitations

Egrow Smart provides basic product-level technical support only. We may not provide support for:

• •Full academic projects or paid assignments
• •Complete project coding or programming development
• •Advanced circuit design for custom systems
• •Third-party products not purchased from Egrow Smart
• •Complex industrial automation setup
• •Damaged products caused by incorrect wiring or misuse
• •Free remote installation service

For educational guidance, we may provide references or basic recommendations where possible.

6. Arduino, IoT & DIY Project Assistance

As an electronics and IoT-focused ecommerce platform in Nepal, we understand many customers are students and DIY learners. We may provide:

• •Beginner guidance for Arduino projects
• •Sensor connection basics
• •ESP32 / WiFi module setup tips
• •Smart home automation guidance
• •Basic troubleshooting for DIY electronics

However, customers are expected to have basic technical knowledge when handling electronic components. Incorrect wiring, reverse polarity, or high-voltage misuse may permanently damage products.

7. Product Compatibility Support

Not sure which product is right for your project? Our team can help you choose suitable products for:

• •Arduino Projects
• •Smart Home Automation
• •IoT Projects
• •CCTV Systems
• •Robotics Projects
• •Power Supply Selection
• •Sensors & Modules

Please contact us before purchase to avoid compatibility issues.

8. Response Time

Typical response time: within 24 hours during business days. Complex technical cases may require additional diagnosis time. We always try our best to resolve issues quickly.

9. Disclaimer

Technical support provided by Egrow Smart is intended for guidance purposes only. Customers remain responsible for:

• •Correct wiring
• •Proper voltage selection
• •Safe installation
• •Programming implementation
• •Project execution

Egrow Smart is not liable for damages caused by incorrect setup, misuse, or experimental handling.