1. Cash on Delivery (COD)

We offer Cash on Delivery (COD) service in selected areas of Nepal. With COD, customers can pay after receiving their order. COD availability depends on:

• •Delivery location
• •Order value
• •Product category
• •Courier service availability

For certain high-value electronics or sensitive products, advance payment may be required.

2. eSewa Payment

We accept secure payments through eSewa. Customers can easily pay using:

• •eSewa Wallet
• •Linked Bank Account
• •QR Payment

eSewa offers a fast and trusted payment experience for online shopping in Nepal.

3. Khalti Payment

Customers can make payments using Khalti Wallet. Benefits of Khalti payment:

• •Instant payment confirmation
• •Fast checkout process
• •Secure digital payment

4. FonePay Payment

We support FonePay for convenient bank-based digital payments. Customers can use:

• •Mobile Banking
• •QR Scan Payment
• •Linked Bank Services

5. IME Pay

We also accept payments through IME Pay for secure and fast transactions.

6. Bank Transfer

Customers may pay directly through Bank Transfer. After placing your order:

• •Transfer payment to the provided bank account
• •Send payment proof (screenshot or receipt)
• •Our team will verify and process your order

Order dispatch begins after payment confirmation.

Payment Security

At Egrow Smart, customer payment security is important to us. We use secure payment processing methods to help protect transactions. We do not store sensitive payment information such as:

• •ATM PINs
• •Debit/Credit Card Passwords
• •Banking Passwords
• •OTP Codes

Please never share confidential banking information with anyone.

Payment Verification

Some orders may require manual verification for:

• •High-value purchases
• •Suspicious activity prevention
• •Fraud protection
• •Failed payment confirmation

This helps us provide a safer shopping experience.

Payment Failure Issues

If your payment failed but money was deducted, please wait for a few minutes and check your payment status. If the issue remains, contact us with:

• •Order ID
• •Payment screenshot
• •Transaction reference number

Our team will assist you as quickly as possible.

Refund of Payments

Approved refunds may be processed through:

• •eSewa refund
• •Khalti refund
• •Bank Transfer
• •Store Credit (when applicable)

Refund processing time generally takes 3–10 business days depending on payment method. For complete details, please visit our Return & Refund Policy page.

Important Payment Notes

Please ensure:

• •Correct payment amount sent
• •Accurate payment reference details
• •Verified contact number during checkout

Orders may be delayed if payment details are incomplete or unverifiable.