1. What is Egrow Smart?

Egrow Smart is an online electronics store in Nepal offering Arduino boards, IoT devices, smart home automation products, CCTV accessories, sensors, robotics kits, DIY electronics materials, modules, relays, and technical components for students, hobbyists, engineers, and makers.

2. Do you deliver products all over Nepal?

Yes. Egrow Smart provides delivery service across Nepal, including Kathmandu, Pokhara, Lalitpur, Bhaktapur, Chitwan, Butwal, Dharan, Biratnagar, and many other districts. Delivery availability depends on courier coverage.

3. How long does delivery take?

• •Kathmandu Valley: 1–3 business days
• •Major Cities: 2–5 business days
• •Remote Areas: 3–7 business days

Delivery may vary due to weather, festivals, courier delays, or high order volume.

4. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available in selected areas of Nepal. COD availability depends on:

• •Delivery location
• •Product type
• •Order value
• •Courier availability

5. What payment methods do you accept?

We accept multiple payment methods, including:

• •eSewa
• •Khalti
• •FonePay
• •IME Pay
• •Bank Transfer
• •Cash on Delivery (COD)

Payment options may vary based on location and product.

6. Do your products come with warranty?

Some products include seller or manufacturer warranty. Warranty depends on product category, brand, and manufacturer terms. Warranty information is mentioned on individual product pages where applicable.

7. Can I return or replace a product?

Yes, products may qualify for return or replacement in approved cases such as:

• •Wrong product delivered
• •Defective item received
• •Damaged product on arrival

Please report issues within 48 hours of delivery. For complete details, visit our Return & Refund Policy page.

8. What products are non-returnable?

Products damaged due to:

• •Wrong wiring
• •Reverse polarity
• •Physical damage
• •Water damage
• •Improper use
• •DIY experimentation

...may not qualify for return or warranty.

9. Do you provide technical support?

Yes. Egrow Smart provides basic technical support for products purchased from our website. We may assist with:

• •Arduino setup
• •IoT module guidance
• •Sensor wiring
• •Smart home setup
• •CCTV basic guidance
• •Product troubleshooting

Support availability depends on the complexity of the issue.

10. Will you help me complete my project or coding?

We provide basic technical guidance only. We do not offer:

• •Complete academic project completion
• •Full coding/programming development
• •Paid assignments
• •Industrial system design

However, we try our best to guide customers wherever possible.

11. How can I contact technical support?

You can contact us through:

• •Phone Support
• •WhatsApp Support
• •Email Support
• •Website Contact Form

Please keep your order ID and product details ready for faster assistance.

12. How do I know if a product is compatible with my project?

You can contact our support team before purchase. We can help you select suitable products for:

• •Arduino Projects
• •Smart Home Automation
• •IoT Systems
• •Robotics Projects
• •CCTV Installation
• •DIY Electronics

13. Are your electronics products genuine?

Yes. We aim to provide reliable and quality-tested electronics products for students, makers, engineers, and electronics enthusiasts in Nepal. Product quality may vary depending on brand and manufacturer.

14. Do you sell products for students and final-year projects?

Yes. We provide electronics components and modules suitable for:

• •Engineering projects
• •Diploma projects
• •School electronics projects
• •Robotics projects
• •IoT-based systems
• •Smart home projects

15. What should I do if I receive a damaged or non-working product?

Please contact us within 48 hours of delivery. Provide:

• •Order number
• •Product photos/videos
• •Description of issue
• •Unboxing video (recommended)

Our team will review the issue and assist you.

16. Can I cancel my order?

Yes, orders can be cancelled before dispatch. Once shipped, cancellation may not be possible. Please contact support as soon as possible.

17. Do you provide installation service?

Currently, Egrow Smart mainly provides product sales and technical guidance. Installation services may be limited depending on location and product type.

18. Do you offer bulk purchase or wholesale orders?

Yes. We may support bulk purchase for:

• •Schools & Colleges
• •Engineering Students
• •Project Labs
• •Businesses
• •Technical Institutions

Please contact us for wholesale pricing.

19. Do you have a physical store?

Please contact our support team for current store availability or pickup options.

20. How can I stay updated on new electronics products and offers?

You can follow Egrow Smart on social media and subscribe to updates for:

• •New products
• •DIY electronics ideas
• •Arduino projects
• •IoT tutorials
• •Smart home products
• •Special offers and discounts