1. Return Eligibility

We accept returns only under the following eligible cases:

• •Wrong product delivered
• •Defective or damaged product upon arrival
• •Missing accessories or parts
• •Product received in non-working condition

To qualify for a return: the item must be unused and in original condition, product packaging, manuals, accessories, and invoices must be included, and the issue must be reported within 48 hours of delivery. Customers are encouraged to record an unboxing video for faster claim verification.

2. Non-Returnable Products

Due to the nature of electronic and DIY products, the following items are non-returnable:

• •Products damaged due to improper use
• •Burned or physically damaged electronics
• •Incorrect installation or wiring damage
• •DIY project mistakes or user mishandling
• •Software or configuration-related issues
• •Products purchased during clearance or promotional sales
• •Consumable electronic components

Products returned with missing accessories or damaged packaging may not qualify for return or refund.

3. Defective or Damaged Products

If you receive a damaged or defective product, please contact us within 48 hours of receiving the order. Please provide:

• •Order number
• •Product images/videos
• •Description of the issue
• •Unboxing video (recommended)

Our technical team may troubleshoot the issue before approving a replacement or refund.

4. Return Process

To request a return:

• •Step 1: Contact our support team through phone, email, website support, or WhatsApp
• •Step 2: Share your Order ID, product photos/videos, and problem details
• •Step 3: Our team will inspect and verify your request
• •Step 4: If approved, instructions for product return or replacement will be provided

Customers must securely pack returned items to avoid transit damage.

5. Refund Policy

Refunds are provided only in approved cases, including:

• •Product is unavailable for replacement
• •Wrong item shipped and replacement unavailable
• •Verified defective item not repairable

Refunds will not be issued for: change of mind after purchase, compatibility issues without prior consultation, incorrect ordering by customer, or products damaged due to improper handling.

6. Refund Processing Time

Approved refunds are usually processed within 3–10 business days depending on payment method. Refund methods may include:

• •eSewa refund
• •Khalti refund
• •Bank transfer
• •Store credit (when applicable)

Cash on Delivery (COD) refunds may require bank account details.

7. Exchange Policy

We may offer a replacement or exchange instead of refund when possible. Exchange is subject to:

• •Stock availability
• •Product inspection
• •Technical verification

For many electronics products, replacement is preferred over refund.

8. Warranty-Related Returns

Some electronic items include manufacturer or seller warranty. Warranty claims may require:

• •Invoice copy
• •Product testing
• •Technical diagnosis

Warranty terms vary depending on the product category. Please review the product description for warranty details before purchase.

9. Return Shipping Charges

If Egrow Smart is responsible (wrong, defective, or damaged item), return shipping cost will be covered by Egrow Smart.

If the customer is responsible (change of mind, incorrect order, compatibility misunderstanding), the customer must bear shipping charges.

10. Order Cancellation

Orders may be cancelled before dispatch. Once shipped, cancellation requests may not be accepted. Egrow Smart reserves the right to cancel orders due to:

• •Pricing errors
• •Product unavailability
• •Suspicious activities
• •Payment verification failure