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Legal & Policies

Privacy Policy

How EgrowSmart collects, uses, and protects your personal information.

Business

EgrowSmart Pvt. Ltd.

Kathmandu, Nepal

Effective Date

June 1, 2026

Last Updated

June 2026

Fast Support

+977-9869035580

1Introduction

EgrowSmart Pvt. Ltd. ('EgrowSmart', 'we', 'us', or 'our') operates the website www.egrowsmart.com.np. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you use our website, purchase our products, or interact with us.

By using our website or placing an order, you consent to the practices described in this policy. If you do not agree, please do not use our website.

2Information We Collect

2.1 Provided Directly
  • Full name, phone, and email details
  • Delivery and billing configurations
  • Payment transaction reference logs
  • Inquiries sent via forms or WhatsApp
2.2 Caught Automatically
  • IP addresses and geographic metrics
  • Browser type and OS environments
  • Page paths and retention telemetry
  • Tracking cookies and identifiers
2.3 Third-Party Matrices
  • Gateways (eSewa, Khalti, FonePay)
  • Courier distribution tracking notes
  • Social network profile engagements

3How We Use Your Information

We process and use the information collected across our platform to:

✓Process and fulfill your orders, including delivery setup and payment verification.
✓Send order status updates, invoices, and delivery notifications via SMS or email.
✓Provide customer technical assistance for Arduino, IoT, and DIY hardware setups.
✓Improve our website experience, search functionalities, and analytics models.
✓Send promotional campaigns (only with your verifiable, revocable consent).
✓Detect, mitigate, and prevent localized fraud, abuse, or system security threats.
✓Comply fully with legal framework directives operating under Nepalese laws.

Sharing Your Information

We do not sell your personal data. Your information is handled securely and shared only with the following operational entities:

Delivery Partners: Limited data (name, address, phone number) transferred strictly to complete final order shipping tasks.
Payment Processors: Verification elements routed via eSewa, Khalti, FonePay, and banks to execute fraud-free checkouts.
Legal Compliance: Distributed to government or law enforcement authorities only when explicitly ordered by Nepalese law.
Technology Infrastructure: Secure metrics visible to hosting and analytics utilities bounded under strict data processing rules.

5Data Retention Timelines

5 YearsAccounting Records
Active + 2yAccount Data
ImmediateMarketing Opt-Outs
12 MonthsAnonymized Analytics

6. Cookies & Tracking

Our website drops small local data cookies to keep your authentication session logged in, preserve items in your active shopping cart, and compile site traffic parameters via Google Analytics.

💡 You retain individual authority to safely turn off cookie behaviors in your tracking browser options. Note that features like cart memory may fail to function without cookies active.

7. Your Rights & Options

Access

Request copies of all personal logs held inside our system configurations.

Correction

Amend or update inaccurate data points assigned to your user account.

Deletion

Wipe data files, subject to statutory accounting legal holding laws.

Opt-Out

Instantly terminate marketing communication loops using internal links.

Portability

Acquire data variables structured inside machine-readable files.

8. Security Infrastructures

We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or disclosure. These metrics incorporate:

HTTPS Encryption: Encrypted data paths enforced across all layout loops.
Licensed Gateways: External integrations bounded to regulatory payment standards.
Need-to-Know Access: Structural barriers limiting internal staff access.

While we guarantee high-level platform protocols, absolute digital data transmission safety cannot be completely promised online. We commit to alerting your profile directly if an operational system compromise surfaces.

9. Children's Privacy Controls

Our features are not intentionally focused toward individuals under 16. We do not intentionally capture data metrics from minors. Contact our administration instantly if you trace accidental profile creations.

10. Changes to This Policy

We periodically adjust terms to follow structural laws. Updates reset the timeline fields at the top of the document. Regular interaction with the platform signals active verification of matching layouts.

Need Help with an Order?

Our support team is active and ready to assist with rapid cancellations or any order-related queries.

WhatsApp / Call

+977-9869035580

Support Hours

Sunday – Friday, 10:00 AM – 6:00 PM

* Note: Operations are completely closed on Saturday (CLOSED).